Trailer Magazine

Graham Lusty Trailers to expand after-sales service with approved workshops closer to customers

  • Posted on Tuesday 13th, March 2018.

Graham Lusty Trailers (GLT) has announced that the company is refining its after sales service for Victorian and southern New South Wales customers.

"The one facility in Campbellfield is currently underutilised by our customers who are geographically spread far and wide around Victoria and southern NSW," said James Yerbury, Managing Director of GLT, in a statement. "We have listened to our customers and created a flexible way to service their needs."

The new service strategy involves a network of GLT approved workshops located nearer to customers' operational areas. Backing up this network will be a highly experienced GLT mobile field technician who will handle any specialised repairs and facilitate all general repairs through the workshop network.

This new strategy will begin to roll out through April as the Campbellfield facility is taken offline. 

"The Campbellfield facility was originally set up four years ago to manufacture new trailers," said Graham Lusty, CEO of GLT, in a statement. "We have found that customers were depending on the facility more for servicing and maintenance." He noted that with Campbellfield handling more after sales support, GLT responded by increasing production output from their Brisbane facilities. "We have a very skilled team here at Brisbane which allows us to maintain high levels of build quality while increasing output." said Lusty. "The new service network will be more effective and efficient at handling GLT customers’ needs then one single location within Melbourne."

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