Trailer Magazine

Hiab Australia reports bumper first half

  • Posted on Tuesday 29th, July 2014.

Despite uncertainty in some sectors of the truck market, load handling equipment specialist, Hiab Australia, has reported its best sales figures for June since prior to the GFC.

“The January - June results have been very strong despite the soft market,” said Steve Coonan, Hiab National Sales Manager. “We attribute this success to our focus on two major priorities – high customer satisfaction and developing and supporting our service network.”

According to Hiab’s customer satisfaction survey, which the company runs four times a year, Hiab Australia is exceeding the global benchmark.

“There is definitely a positive correlation between satisfied customers and increased sales,” Coonan said. “We currently have 17 authorised Hiab service centres throughout Australia with plans to substantially increase this by the end of 2014, ensuring Hiab customers are provided the highest level of service and aftersales support.”

According to Coonan, the new safety-focused Australian Standards will see Hiab unveil a range of new technology. “Hiab embraces the changes that arise from the release of the new standards and have been preparing for them for some time,” he said.

“All Hiab knuckle boom cranes ordered from the date of the new standards are compliant and we are very supportive of these important safety features.”

Hiab says the new standards will harmonise with the European standards and comprise a number of mandatory features – including Variable Stability Limit – a stabiliser monitoring system; High Boom warning – a feature designed to ensure the crane is stowed in the transport position for travel; Stabilisers not locked warning – ensuring stabilisers are locked for transport; and an Operator Protection System – a system that ensures operator safety is maintained throughout operation.

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