Trailer Magazine

Tioicen manages fleet uptime with Truckline

  • Posted on Thursday 12th, April 2018.

Damian Kennedy of Queensland-based transport business, Tioicen, said that downtime is costly in all industries but the stakes, and dollars, are higher in mining.

Kennedy told Australian truck and trailer parts provider, Truckline, that the Tioicen fleet comprises 14 pieces of heavy equipment, not particularly tied to any specific brand, instead opting for fuel economy. The list includes T909 and K108 Kenworth prime movers, a Freightliner Coronado, Mack Superliner as well as pilot vehicles, Moore trailers and dollies which are reportedly used in road train formation to transport mining components across the country.

The main line of work is split between Western Australia, North Queensland, sometimes running south to Sydney and Geelong.

"The mines are committed to paying for the trains, regardless of whether they're full,” said Kennedy. “So if machines are down and they can't get the resource to the train for loading then that costs them millions of dollars," he said, adding that he can be penalised financially due to contractual obligations if a project is delayed.

"It's very important that we are on time so we don't cost the mine even more money,” he said. “Thankfully we have built a reputation for reliability and our clients know if they need a part or component they will get it as soon as practically possible.”

Kennedy told Truckline that he knows the key to Tioicen's reliability is keeping the fleet in top condition.

"Our local Truckline dealer is absolutely brilliant,” said Kennedy.

“They're the best place I've ever sourced parts from. They will source something from anywhere and get it for us in a very timely manner.

"When it comes to parts I want a good price but I don't want substandard quality and our local Truckline knows that. They'll find me the best value for money part that will last. They understand our priorities and preferences and they know that a breakdown in the middle of Western Australia is not an option for us,” he said.

Damian cites oil, filters, air valves and brakes as his fleet's most frequent requirements, most of which are available in-store, but he has also turned to Truckline with trickier requests, including highly specific parts for his oversize vehicles and an engine rebuild kit.

"A rebuild kit is not the run of the mill thing you have on shelves,” said Kennedy. “Truckline sourced one for me, saved me around $4,000 and had it here the next day. I was so impressed they went the extra mile instead of just saying 'we don't stock that in our warehouse'.”

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