Great service matters

A specialist in wharf related activities, Arrow Transport has bolstered its fleet with versatile 32m A-double skeletal trailers from CIMC Vehicle Australia.

Based in all three major Australian ports – Victoria, New South Wales and Queensland – Arrow Transport moves containers to and from terminals, delivers direct to customers, unpacks and stores on behalf of its customers and provides Australian quarantine and customs services in all states.

On the back of its port logistics business, Arrow Transport Managing Director, Craig Webster, says the business has branched out into specialised warehousing and opened a 32,000-square-metre warehouse in Altona, Victoria, which services some of Australia’s most prominent food and grocery suppliers.

“As Managing Director, my role primarily is to ensure that we continue to attract and employ good people, remain financially strong to invest in our equipment, facilities and people while retaining and growing with our existing customer base,” Craig says. “Our predominate freight is shipping containers. Once unpacked, the product we move is varied from steel through to milk powder and baby formula.”

Each of the three state-based fleets, according to Craig, spend 90 per cent of their time moving in and around the metro areas of the port. Arrow Transport also has a small number of trucks that run between the states and intrastate.

Craig first purchased CIMC trailing equipment almost 20 years ago. The purchase was an import of the first ever retractable CIMC trailer into Australia.

“As Arrow, we recommenced our relationship with CIMC four years ago and have been investing heavily with Sven and his team ever since.”

The latest CIMC trailer delivery includes five 32m A-double skels with bogie dollies. The most important feature of these trailers for Craig is their versatility.

“With these new trailers we can cart 85.5-tonne gross weight to the wharf as well as coordinate loading dock deliveries around Melbourne,” he says. “The CIMC 32m A-double combination is the perfect trailer to overcome the challenges surrounding weights in Victoria.”

These trailers from CIMC also feature Performance-Based Standards (PBS) approved tyres, Dangerous Goods wiring loom, road train ready cross members, standard side loader pads and dual position kingpins.

“Once again it is all about versatility, having dual position kingpins lets us run the trailers as a 32-metre combination in Victoria and then swap the pin position and dolly over, so they are set to go for a 30-metre combination, which we run in New South Wales.”

Craig is also satisfied with the productivity and safety gains of these new A-doubles, citing easy access the drivers have to the Ringfeder, hoses and leads as a positive along with the adjustable landing leg for the dolly.

“Dropping in and out from your A trailer is considerably quicker and safer than other designs we have in the fleet,” he says – adding the trailers have also been treated with CIMC’s KTL rust prevention system. “With the trailers constantly being used to pick up containers from the wharf, the salt air can take its toll. The KTL rust prevention will keep our trailers rust free over their entire service life.”

In terms of aftersales and ongoing support, Craig says the CIMC team have been great to work with from the planning stages, all the way through to booking the first service.

“The overall paint finish on the trailers was A1,” he says. “Arrow’s orange really made them stand out. With the next order of five 30m A-double sets, bound for Sydney, I hope they have the same impact on our business as the 32m combinations did in Melbourne.”

Fast Fact
A testament to the quality of CIMC Vehicle Australia’s skeletal trailer builds, Arrow Transport has some original purchases from more than 15 years ago still in operation around the port today.

Global Operation, Local Know-how
In its ongoing commitment to local engineering, service and support, CIMC Vehicle Australia shares a state-of-the-art 51,000-square-metre facility with Marshall Lethlean which incorporates a 13,000-square-metre undercover factory and a 600-square-metre service and repair centre followed by sales and operations office and many semi-trailer parking bays.