Carrier Transicold, a world leader in transport refrigeration technology, recently named David Harrison the company’s new National Spare Parts Sales Manager. David will be based at Carrier Transicold’s Queensland headquarters and brings over 13 years of customer-focused experience to the company.
“At Carrier Transicold, we understand that customers purchase our equipment because they need reliability and performance. Therefore, they also demand spare parts that will maintain that same performance in the long run,” says David, who began his new role in November. According to Carrier, David’s appointment demonstrates the brand’s on-going focus to provide Australia with the best spare parts customer service in the country.
“Selling equipment is just one part of the puzzle,” he explains. “In the long-term, however, it’s the quality of a brand’s after sales service that is is crucial to achieve customer satisfaction. That’s why our genuine Carrier Performance Parts are designed for the demands that our customers place on our equipment. In addition, we are dedicated to getting products delivered fast because we know that is what customers in the transport sector require.”
Another increasingly important service offering, David says, is Australia-wide customer service support. “Offering nationwide support means we are dedicated to our clientele, delivering the right spare part in the fastest possible time.”
According to David, Carrier Performance Parts are designed and manufactured exclusively for Carrier Transicold refrigeration equipment. True to the name, Carrier Performance Parts maintain peak performance and operating efficiency in varied operating environments. Genuine Carrier Performance Parts keep the value in critical equipment – David advises against compromising investment by installing Carrier systems with lesser-quality parts.
“We know that there are plenty of customers who want to keep their equipment on the road for as long as they possibly can,” says David. “Genuine Carrier spare parts have always been the best option to use in Carrier units, but what a lot of people don’t know is that we provide that same level of quality and reliability for other major brand’s units as well. Carrier can look after all customer spare parts and do it at a price that is very competitive.”
Carrier Transicold’s 20 Series spare parts range is designed for use in various brand units saving customers both money and time. Customers can also be rest assured, all parts meet OEM factory specifications, making the company a one-stop shop for service and parts.
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