Trailer Magazine


Cybersecurity threat disrupts Toll’s operations

  • Posted on Tuesday 4th, February 2020.

Transport and logistics company, Toll, is relying on a combination of manual and automated processes across its global operations following a decision to disable certain systems due to a targeted ransomware attack.

This action has reportedly caused delays and disruptions with Toll clients.

All processing centres continue to operate including pick up, processing and dispatch – in some cases at a reduced speed.

The online booking platform at the time of writing was temporarily disabled, with Toll customers seeking to book deliveries to call Toll contact centres:

  • Priority – 13 15 31
  • IPEC – 13 33 66 (Standard Road Parcels)
  • Intermodal and Specialised – 13 18 21 (Standard Bulk Freight)

"We can confirm the cyber security incident is due to a targeted ransomware attack which led to our decision to immediately isolate and disable some systems in order to limit the spread of the attack," Toll said in a statement.

"At this stage, we have seen no evidence to suggest any personal data has been lost. We’re continuing to undertake a thorough investigation and we’re working around the clock to restore normal services at the earliest opportunity. We’ll continue to provide updates as we securely bring our systems back online.

"We apologise for the disruption that some of our customers are experiencing. We’re working with relevant authorities and have referred the matter to the appropriate bodies for criminal investigation. In the meantime, we’ll continue to work to our current processes in order to meet the needs of our customers."

Toll reportedly became aware of the issue on Friday 31 January where it moved quickly to disable the relevant systems and initiate a detailed investigation.

"We’re working with relevant authorities and have referred the matter to the appropriate bodies for criminal investigation," Toll said. "In the meantime, we’ll continue to work to our current processes in order to meet the needs of our customers."

In other news, Toll recently released its ‘suicide by truck’ findings.

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