Compliant Asset Rentals is a company based in Torrington, Queensland, which supplies solutions to the transport industry in the form of trailers and prime movers for hire.
It came about during the onset of Covid-19 on the back of Pengelly Trucks and Trailers, a truck sales business which had the chance to expand further in the market and took the shot.
“We wanted to venture into hire because we saw the opportunity for customers that had short-term contracts,” says Compliant Asset Rentals Operations Manager, Matt Cruickshank. “A lot of people had uncertainty about the longevity of their contracts particularly during the Covid period, so we started with four second-hand prime movers and we’ve since grown to a fleet of 80 to 100 trucks and over 300 trailers.”
Compliant Asset Rentals’ business model is pretty straight forward. Customers come to the company with a list of what they require, and if Matt and his team don’t have something, they will source it. This is where Moore Trailers, the fleet’s predominant brand of trailers, plays such a critical role.
“Once we started in the rental game and needed to source trailers, they were the obvious choice,” Matt says. “They’re good guys for a start, but they’re also local and they build a good quality product at a fair price.
“Reactivity is also a big thing in our business because we need to source equipment to a deadline most of the time. Moore Trailers has certainly been able to perform the best and particularly during the Covid period when equipment was very hard to source.”
Compliant Asset Rentals has now accumulated 120 Moore trailers and dollies. The latest to join the fleet are 10 new water tankers as well as a road train of flat tops, and there’s new trailers coming in all of the time – Compliant Asset Rentals has an ongoing order arrangement with Moore Trailers which sees it constantly replacing older equipment with new units to cater for the market’s demand.
Throughout this developing relationship, Moore Trailers has also been working very closely with Compliant Asset Rentals to get the specifications exactly as the company and its customers need them.
“Our orders are now a running spec that we ask for each time,” Matt says. “We put a lot of work into our tankers in particular to get them to the spec that we require.
“Our flat tops and side tippers are the same, so it makes it very easy for us as well as Moore Trailers as a manufacturer if we’re just simply repeating the last order every time.”
Moore Trailers’ local proximity and its flexibility with accommodating to customer requirements are two key factors which drew Compliant Asset Rentals to it. And, the fact that there’s been “nothing but positive feedback” from its own clients, Matt says, has been a big bonus.
“This is very important, because if the customer is happy with the equipment we provide then they’re more likely to keep it and call us again,” he says. “That customer satisfaction is pretty much guaranteed with Moore Trailers.
“If we have a project deadline to meet or if we need to customise the design to a degree, they will work with us to achieve it. It’s never a drama to change things on the fly, because Moore Trailers works with us to achieve what our customers expect from us.”
For Compliant Asset Rentals, it seems the “obvious choice” in Moore Trailers was the right choice.
