Carrier Transicold has always strived to redefine service excellence. For the refrigerated transport solutions provider, this has largely come in the form of manufacturing.
Carrier Transicold has developed an extensive line of robust and sustainable refrigeration units for the Australian market over the last 50 years, but its value proposition extends far beyond this tried-and-true manufacturing process. Its various refrigerated units, for example, are supplemented by two high-quality services which help to ensure the longevity and efficiency of its builds – the BluEdge maintenance service and the Lynx Fleet Telematics platform.
The BluEdge service platform is Carrier’s best-in-class service and aftermarket offering. It’s integral to Carrier Transicold’s goal of redefining service excellence and is offered throughout an interstate network of support hubs for all customers.
“With this platform, Carrier aims to deliver proactive, predictive and responsive support across the lifecycle of the units,” says Carrier Transicold Director of Product and Aftermarket Solutions, Kelly Geddes. “Whether managing a single trailer or a national fleet, Carrier aims to ensure every unit performs at its peak for every kilometre of the journey.”
BluEdge maintenance services are provided to cold chain operators through a tiered system of support coverage. The service is operated by Carrier-owned service centres in Adelaide, Brisbane, Melbourne and Sydney and is further bolstered by the support of close-partnered authorised dealers in Darwin and Perth.
BluEdge Elite covers a wide variety of fridge unit checks as a comprehensive repair and maintenance service including scheduled priority servicing and all repair needs, major component replacements and diagnostics tests. This tier of maintenance is available for operators at all times and is backed by Carrier Transicold’s national service network and OEM-certified technicians.
Kelly considers Carrier Transicold’s BluEdge contract maintenance to be the gold standard for operators who are seeking maximum insurance.
“BluEdge Elite is about peace of mind,” he says. “It’s a commitment to uptime, cost predictability and cold chain integrity. Our customers know that when they choose Carrier with BluEdge Elite, they’re choosing a partner who is invested in their success.”
BluEdge’s level of maintenance support is particularly crucial for operators transporting sensitive goods such as pharmaceutical products, fresh produce and frozen foods. This is because temperature deviations around these products can mean the difference between profit and loss.
The BluEdge service offerings by Carrier Transicold are matched by the cold chain solutions provider’s telematics platform, Lynx Fleet, which equips operators with critical data on the performance and status of their units. This platform has recently been updated to include an array of new features that optimise its data recording and reduce downtime in results sharing.
One of the features added to the Lynx Fleet telematics platforms is Transport Refrigeration Unit (TRU) Health, an application which assists users in managing service activity based on real unit performance in a given fleet as opposed to manual checks or scheduled servicing.
“Our TRU Health application assesses a wealth of data to conclude whether or not a unit is in need of servicing,” Kelly explains. “A unit’s battery voltage, fuel levels, active alarms, engine run-hours, door metrics, time spent in continuous and start-stop modes is all data that is used to paint a picture on the health of our units.”
Furthermore, data from other aspects of the overall Lynx Fleet network is used to provide important context to each unit. This is done in order to generate the most accurate TRU Health score.
A new Lynx Fleet telematics hardware module has since bolstered this application further. The module supports both cellular and dual-mode satellite-cellular communications with a rechargeable battery which can provide up to 10 days of data reporting when no power is available. In addition, the new Application Programming Interface (API) toolkit allows Lynx Fleet data to be shared with most major transportation management systems. This provides an overview of all refrigerated assets and integrates Carrier Transicold TRUs with telematics-equipped units from other providers, regardless of the manufacturer.
“Customers with a mix of vehicle types and TRU suppliers can track asset location, temperature and more all from the Lynx Fleet platform,” Kelly says. “This capability helps to avoid workflow disruptions and extra costs associated with multiple telematics subscriptions and integrations for fleets.”
The scope of the overall Lynx Fleet telematics service extends beyond Carrier Transicold’s cold chain solutions as well. The platform now supports GPS and telematics sensors for dry vans and other equipment in addition to TRUs from other manufacturers.
Lynx Fleet Telematics Digital Product Manager, James Brand, believes that these improvements to the platform give fleet managers unparalleled views into their refrigerated transport operations.
“The Lynx Fleet platform takes transport refrigeration visibility and control to the next level with unprecedented insights and the ability to optimise performance like never before,” he says. “It gives fleet managers all the data and intelligence they need to make performance-based decisions about operations, maintenance and cold-chain compliance.”
The capabilities of the Lynx Fleet platform, combined with servicing support from BluEdge, deliver a rigorous and high-quality experience to Carrier Transicold’s customers.
“Servicing your transport refrigeration units with Carrier Transicold isn’t just a smart choice – it’s a strategic one,” Kelly says. “With BluEdge Elite contracts, Lynx Fleet telematics and an expanding national service footprint, Carrier delivers the tools, technology and trust that modern fleets demand.
“Whether you’re hauling across the outback or navigating urban logistics, Carrier Transicold is your partner in performance, every step of the way.”
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