Social distancing restrictions sparked as a result of Covid-19 outbreak last year meant WABCO Australia had to rethink its popular onsite training and troubleshooting sessions.
The team behind the commercial vehicle technology leader decided to transfer the tutorials online. Even though the onsite training method had proven to be the more productive and practical way to teach workshop staff about WABCO’s systems, the online sessions have been a great success.
“Pre Covid-19, we would try and book at least two of the group training sessions per year which were held at the WABCO training facility in Mulgrave Victoria,” CMV’s Operations Manager Marc Spencer says. “Being that our Fleet Management sites are spread throughout Australia, we would fly our interstate-based technicians into Melbourne, while others also travelled to Melbourne from regional Victoria to attend the two-day training courses.”
CMV Truck & Bus sells new and used Mack trucks, UD trucks, and Volvo trucks and buses through its five Victorian dealerships – in Wodonga, Clayton, Dandenong, Derrimut, and Gippsland. CMV also provides many service benefits such as its in-house parts department, VicRoad services, CMV fleet management and leasing, CMV AdBlue supply and technology, road worthy certificates, 24-7 mobile break down service, truck and trailer wash, tailored finance, a fully equipped apprentice and technical training centre.
“Over the years we’ve received positive feedback from our technicians who’ve had the privilege of attending these training sessions, not just from the invaluable knowledge they’d gained from the course, but the comprehensive and interactive manner in which the training is delivered by the knowledgeable trainers at WABCO Australia,” Marc adds.
“Covid has presented us all with many challenges and restrictions which have in turn, resulted in some OEM training courses having to be postponed which otherwise would have been scheduled on an annual basis. We were extremely pleased that the team at WABCO managed to pivot and navigate their way through these restrictions, offering a group video training solution that enabled us to ensure our techs continued to receive the necessary product training to further their knowledge and skills throughout the pandemic.”
The technology company launched an official YouTube channel last year to improve customer service and communication during the Covid-related restrictions. It features video tutorials that are designed to offer 24×7 support to workshops and distributors and enable safer roads with trailer systems that work as they are designed to function.
“Having such a close working relationship with WABCO Australia, greatly enhances the level of service & support CMV Truck & Bus can provide to our fleet customers. Whether it be the their willingness to provide remote support over the phone, travel to our regional sites, or in some cases, jump on a plane and fly interstate at the drop of a hat, the unwavering service & support provided by Blair, Phillip & Tony is industry leading and it’s certainly a collective effort when it comes to serving the customer, reducing downtime for their fleets and providing the important product training necessary for the development of our technicians.”
Given the number of assets CMV Fleet Management maintains nationally across its various locations, the team does come across an odd occasion where assistance is required from the product experts at WABCO Australia. In such situations, WABCO’s product support is “second to none”, Marc says. WABCO understands what it means to support the customer and offer help when needed, returning fleet back into service with minimal downtime. “Onsite product training is another example of the support offered by WABCO, which is greatly appreciated, and their accommodating team have made many visits to our various workshops throughout Australia to provide valuable OEM training with our service technicians,” he adds.
“We look forward to the continued service & support from the team at WABCO Australia as their product has certainly been the preferred choice amongst most of our fleet customers in recent years and it certainly stands up in all applications, ultimately assisting with safe & efficient road transport.”